Shipping policy

Last updated: August 23, 2026

This Shipping Policy applies to orders placed through Road Hat Co.

Order Processing

Orders are normally processed within 2–3 business days, Monday through Friday, excluding public holidays. During launches, promotions, or unusually high order volumes, processing may take longer. You will receive a shipping confirmation email when your order has shipped.

Estimated Delivery

Orders shipped to the United States normally arrive within 6–9 business days after dispatch. International orders normally arrive within 7–15 business days after dispatch. Deliveries to remote locations may take approximately 10–20 business days. These timeframes are estimates and are not guaranteed. Customs processing, carrier disruptions, severe weather, holidays, or an incorrect address can cause delays.

Shipping Rates

  • Free Shipping: United States, United Kingdom, Canada, Australia, France, Germany, Japan, Singapore, Hong Kong SAR, Taiwan, South Korea, Macao SAR, Monaco, Netherlands, Belgium, Luxembourg, Portugal, Spain, Italy, Ireland, and New Zealand.
  • Middle East: Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Bahrain, and Oman — US$6.00; free shipping on orders of US$52.00 or more.
  • Europe and Asia: Austria, Sweden, Switzerland, Norway, Denmark, Finland, Poland, Czechia, Hungary, Greece, Slovakia, Estonia, Latvia, Lithuania, Slovenia, Croatia, Serbia, Russia, Azerbaijan, Israel, Türkiye, Malaysia, Thailand, Vietnam, Philippines, Indonesia, and Brunei — US$4.99.
  • South America and Africa: Chile, Colombia, Mexico, Egypt, and South Africa — US$4.99.
  • Brazil: US$6.99.
  • Other Destinations: Iceland, Malta, Cyprus, and Romania — US$7.99.
  • Restricted-Risk Destinations: Argentina, India, Peru, and Belarus — US$12.99.

The rate displayed at checkout is the final shipping rate for the delivery address entered by the customer.

Tracking

When tracking is available, we will email you a tracking number and link after your order ships. Please allow 2–5 business days for the carrier to display the first tracking update. You can also follow the order-status link in your confirmation or shipping email.

Customs, Duties, and Taxes

Import duties, taxes, or customs fees are not included unless they are specifically shown and collected at checkout. When not collected at checkout, these charges are the customer's responsibility and are determined by the destination country.

Address Accuracy

Please check your shipping address before placing your order. Contact us immediately if a correction is needed. We cannot guarantee address changes after processing begins, and additional shipping charges may apply if a package is returned because the address was incomplete or incorrect.

Delayed, Lost, or Delivered Packages

If tracking has not updated for more than 7 business days, or if a package is marked delivered but cannot be found, check with household members, neighbors, and the local carrier first, then contact us. We will review the shipment and help with the next steps. Carrier scans and investigations can take additional time.

Contact

For shipping questions, email 850824823@qq.com and include your order number.