Refund policy

Last updated: August 23, 2026

We want you to be happy with your purchase from Road Hat Co. This Return and Refund Policy explains how returns, exchanges, cancellations, and refunds are handled.

30-Day Return Window

You may request a return within 30 days after your order is delivered. To be eligible, the item must be unworn, unused, unwashed, and in its original condition and packaging, with any tags attached. Proof of purchase is required.

How to Start a Return

Email us at 850824823@qq.com with your order number and the reason for your return. If the item arrived damaged or incorrect, include clear photos. Please do not send an item back without receiving return authorization and instructions from us.

Free Returns

Eligible returns are free. After your return is approved, we will provide return instructions and, where available for your location, a prepaid return label. Packages sent without authorization, sent cash on delivery, or sent to an address other than the authorized return address may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us within 7 days if an item is damaged, defective, or incorrect. We will review the issue and provide an appropriate replacement, return, or refund at no additional cost to you.

Non-Returnable Items

We cannot accept returns for items that have been worn, washed, altered, damaged after delivery, or returned without their original packaging. Gift cards and personalized or custom-made items are non-returnable unless they arrive damaged or incorrect. Your statutory consumer rights are not affected.

Exchanges

To obtain a different color or item, contact us first. The fastest option may be to return the original item and place a new order after the return is approved.

Cancellations and Address Changes

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee a change or cancellation after an order has entered processing or has shipped.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method. Please allow 5–10 business days after approval for your bank or payment provider to post the refund. Original shipping charges are not refundable unless the item was damaged, defective, or incorrect, or applicable law requires otherwise.

Contact

For return or refund questions, email 850824823@qq.com.